Privacy Policy ikiss —
Your Data Safe With Us

Ikiss is fully committed to protecting the privacy of every user on our platform. This Privacy Policy transparently explains how we handle your personal information — from how it is collected and used, to how we ensure it is protected from any unauthorized access.

This policy applies to all users who register and use the ikiss platform, including our official website at ikiss.onl, mobile app, and all our official communication channels. By using our platform, you agree to the practices described in this document.

We understand that your trust is our most valuable asset. That is why every decision involving user data is made with privacy and security as the first priority, not an afterthought.

Ikiss collects your personal data in several ways — including information you provide directly during registration or platform use, as well as data collected automatically through technologies such as cookies and server logs.

Data you provide directly:

• Full name and chosen username
• Active mobile phone number
• Valid email address
• Date of birth (for age verification)
• Bank and digital wallet details for deposit and withdrawal purposes
• Copy of identity card or passport (for KYC process)
• Proof of current residential address if required

Data collected automatically:

• IP address and network information
• Device type, operating system, and browser version
• In-platform activity logs including games played and bets placed
• Session data and login timestamps
• Cookie and related tracking technology information

Every piece of data we collect has a clear and legitimate purpose. ikiss does not use your data beyond what is stated in this policy without first obtaining your consent.

Your personal data is used for the following purposes:

• Account management — creates, verifies, and maintains your account in a secure and functional state.
• Transaction processing — processes deposits, withdrawals, and all financial activity in your account accurately and securely.
• Identity verification (KYC) — ensures all platform users are real individuals who are eligible to use our services.
• Fraud prevention — detects and blocks suspicious activity that could compromise your account security or the integrity of the platform.
• Customer Support — enables our support team to assist you more quickly and effectively.
• Personalise your experience — recommends games, promotions, and relevant content based on your preferences and activity.
• Platform Communication — sends important account notices, the latest promotions, and platform updates.
• Legal Compliance — fulfills applicable legal and regulatory obligations including required transaction reporting.

Ikiss does not sell or rent your personal data to any third party. However, there are limited situations where we need to share certain data with trusted parties to enable our services to operate smoothly.

Parties that may receive your data:

• Payment service providers — such as local banks and digital wallet operators to process your transactions. They only receive data required for payment purposes.
• Gaming service providers — third-party game software providers that operate certain games within the ikiss platform. Data sharing is limited to what is necessary to enable the games to function.
• KYC and identity verification providers — third-party platforms that help us verify user identities securely and efficiently.
• Legal authorities — government agencies or law enforcement bodies requesting data through official channels based on valid legal requirements.

All third parties working with ikiss are required to comply with strict data protection standards and are not permitted to use your data for any purpose beyond what is specified in their agreement with us.

Ikiss implements a layered approach to data protection — meaning we do not rely on a single security method, but instead combine multiple technologies and procedures to ensure your data is protected from every angle.

• Data encryption in transit — all communication between your browser or app and the ikiss servers uses TLS 1.3 protocol with 256-bit encryption.
• Data encryption at rest — sensitive data such as banking information and passwords are stored in encrypted format using strong hashing algorithms.
• Two-factor authentication (2FA) — available for all accounts and recommended to all users as an additional security layer during login.
• 24/7 Threat Monitoring — our automated monitoring system detects unusual activity in real time and responds immediately.
• Regular security audits — our internal and external security teams conduct regular penetration testing and security audits.
• Staff Training — all ikiss staff who handle user data undergo regular data protection training.

While we take these comprehensive measures, no system can guarantee absolute security. We encourage users to take responsibility by using strong passwords, not sharing login credentials, and promptly reporting any suspicious activity to us.

The ikiss platform uses cookies and similar tracking technologies to enhance your experience, ensure the platform functions correctly, and help us understand how users interact with our services.

Types of cookies we use:

• Essential Cookies — required for core platform functions such as login and session management. These cookies cannot be disabled.
• Performance Cookies — collects information about how you use the platform to help us improve its capabilities and speed.
• Functional Cookies — remembers your preferences such as language, display settings, and platform preferences for a smoother repeat experience.
• Analytics Cookies — helps us understand aggregate usage patterns for the purpose of continuous platform improvement.

You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of some parts of the ikiss platform. Continued use of the platform after a cookie notice has been acknowledged is considered your consent to the use of cookies as described.

As an ikiss user, you have clear and protected rights regarding your personal data. ikiss fully respects these rights and provides straightforward mechanisms for you to exercise them.

To exercise any of the above rights, contact the ikiss support team via live chat on the platform. We will process your request within 14 business days of receipt.

Ikiss does not store your personal data indefinitely. We set clear retention periods for each data category based on operational needs and legal obligations.

• Active account data — retained for as long as your account is active and for two years after account closure.
• Financial transaction records — retained for seven years to comply with legal requirements and financial audits.
• Activity and session logs — retained for 90 days for fraud detection and technical support purposes.
• KYC Documents — retained for five years after account closure or after the business relationship ends.
• Support communication data — retained for three years for reference and service improvement.

Once the designated retention period expires, your data will be securely deleted or anonymized in accordance with approved data disposal procedures. This process is carried out automatically and periodically by our data management system.

Ikiss reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or improvements to our data protection practices. Any amendments will be posted on this page with a new "Last Updated" date.

For significant changes that affect how we use your data, we will notify you via an in-platform notice or email at least seven days before the changes take effect. For minor changes that do not affect your fundamental rights, updates may be made without a separate notice.

It is your responsibility to review this Privacy Policy periodically. Continued use of the ikiss platform after any changes are published means you accept the updated policy.

If you have any questions, concerns, or complaints about how we handle your personal data, the ikiss privacy team is here to help. We take every privacy-related enquiry seriously and are committed to providing a thorough and satisfactory response.

You can reach us via:

• Live Chat — the fastest way to get a response, available 24/7 within the ikiss platform.
• Official Email — [email protected] (replied within 1–2 business days).
• Support Form — via the FAQ and support within your account.

When contacting us regarding privacy, please include your username and a brief description of your request so we can process your issue more quickly and accurately.